Program Innovations on Polycom Video Conferencing Equipment

The newly launched Required Support Program took effect just this November 2009. A service order online item will be required with every product sale of video Polycom, Polycom WX 1500 C in CALA and North America, and infrastructure product.

Polycom requires a support contract services on video products, select voice solutions, and infrastructure because it will guarantee steady intensity of service support all throughout the first year. It also includes advance parts replacement, technical telephone support, and vital software updates and upgrades.

A support contract will be required with the purchase of Polycom VVX 1500 C business media phone for the same benefits mentioned above.

Elite Service and Partner branded Premier Plus support contract will have a one year minimum contract. This gives you a chance to sell the premier as a benefit multiyear support contracts.

This program is taken worldwide as it is a standard policy. Even distribution partners of polycom will enforce this policy. There are no exceptions to this policy for the users’ benefit.

Notifications

More than thirty days notification will be given to distribution partners to communicate the details for the program’s execution. The details will be spread through the sales team and the partner post on the PRC.

End users will be notified as well via channel partners, polycom user group, polycom website, and polycom direct touch sales team. However, Polycom does not plan to advertise this to end user clients.

Starting October 1, 2009, clients with existing contract or bid are encouraged to include a polycom or partner branded one year support contract to ensure a seamless transition when the changes takes effect. An existing bid or contract is on the average has a thirty days validity period.

However, if the client has a contractual duty to confer a partner more than thirty days notice, the contractual obligation will be honored. The sales management team is available for proper handling with due notice.

Contractual obligation to government customers and partners vary according to what is stipulated in their contract (esp. government clients having more than thirty days notice) Polycom will act in a conduct in accordance to the terms agreed upon in their contract.

If you do not know how to manage a certain situation or should problems or situations requiring a special or more detailed attention arise, inquires could be directed to your service business development manager or polycom channel account manager. You could also just email a message at pgsmarketing@polycom directed to the services marketing.

Program Execution

When it comes to the look up process or system entitlement, there will be no change after the program is executed. The support contract will not become the system serial number. The call center will use the serial system number as the primary search mechanism while a contract number is being generated throughout the entitlement process.

For those who take part in service high attach rate and renewal program or SHARP, this program will still be offered. The program will just be modified to agree with the terms of the new program.

There are no changes planned for the existing PAYS program.